Privacy Policy
Effective Date: 1st of May 2026
Introduction
CareBound Institute (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when visiting our website or enrolling in our training programmes.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following information:
- Full name
- Email address
- Telephone number
- Mailing address
- Course registration details
- Payment information (processed securely through third-party payment providers)
- Communications you send to us
- Website usage information through cookies and analytics
How We Use Your Information
We use your information to:
- Process course registrations
- Communicate about your enrolment
- Deliver educational services
- Issue certificates where applicable
- Improve our website and learning experience
- Respond to enquiries
- Send important updates regarding our programmes
- Meet legal and regulatory obligations
Information Sharing
We do not sell, rent, or trade your personal information.
Your information may only be shared with:
- Secure payment processors
- Learning management systems
- Technology providers supporting our services
- Government authorities where legally required
Data Security
We implement appropriate technical and organisational safeguards to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
Cookies
Our website uses cookies to improve user experience, analyse website traffic, and enhance functionality. You may disable cookies through your browser settings; however, some features of the website may not function properly.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent where applicable
- Request a copy of your stored information
Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, and maintain educational records.
Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices or content.
Contact
For privacy-related enquiries, please contact:
CareBound Institute
Email: info@careboundinstitute.com
Phone: +1 (519) 521-5967
Policy Updates
We may update this Privacy Policy periodically. Changes become effective once published on this page.
Terms and Conditions
Effective Date: 1st of May, 2026
Acceptance of Terms
By accessing this website or enrolling in any CareBound Institute programme, you agree to these Terms and Conditions.
Educational Services
CareBound Institute provides educational training designed to prepare learners for entry-level caregiving and community support roles.
Completion of a programme does not guarantee employment, licensure, or professional certification unless specifically stated.
Registration
Students agree to provide accurate information during registration and maintain updated contact information throughout their studies.
Fees and Payments
Programme fees must be paid according to the selected payment option.
Failure to complete payment may result in suspension of access to course materials or certification.
Intellectual Property
All course materials, videos, presentations, assessments, and downloadable resources remain the intellectual property of CareBound Institute.
Materials may not be copied, distributed, reproduced, or shared without written permission.
Student Conduct
Students are expected to:
- Treat instructors and fellow learners respectfully.
- Participate honestly in assessments.
- Refrain from plagiarism or academic misconduct.
- Use learning materials only for personal educational purposes.
Violation of these standards may result in removal from the programme without refund.
Certificates
Certificates are issued only after successful completion of programme requirements.
Website Use
Users agree not to:
- Attempt unauthorised access to website systems.
- Upload malicious software.
- Interfere with website functionality.
- Use the website for unlawful purposes.
Limitation of Liability
CareBound Institute is not liable for indirect, incidental, or consequential damages arising from use of our website or educational services.
Changes to Programmes
We reserve the right to modify programme content, schedules, instructors, pricing, or delivery methods where necessary to improve educational quality.
Governing Law
These Terms shall be governed by the applicable laws of the Province of Ontario and the laws of Canada.
Contact
Questions regarding these Terms may be directed to:
Refund & Cancellation Policy
Students wishing to cancel their enrolment should notify CareBound Institute in writing as soon as possible.
Refund Eligibility
- Cancellation before programme commencement may qualify for a partial or full refund, subject to administrative fees.
- Once course access has been granted or classes have commenced, refunds may be limited or unavailable depending on the extent of participation.
- Digital learning materials already accessed are generally non-refundable.
Missed Classes
Where available, students may be offered alternative class dates or access to recorded learning materials. This is subject to programme availability.
Programme Cancellation
If CareBound Institute cancels a programme, students will be offered:
- A full refund, or
- Transfer to a future intake.
Exceptional Circumstances
Refund requests due to medical emergencies or exceptional circumstances will be reviewed individually.
Supporting documentation may be required.
Processing Time
Approved refunds are generally processed within 10–15 business days using the original payment method.
Contact
For cancellation or refund enquiries:
Email: info@careboundinstitute.com
Phone: +1 (519) 521-5967